We want to guarantee you, our customer, the utmost satisfaction, which is why we offer you our promise to serve you in any way possible. Of course that doesn’t mean we’re going to go get you that double latte every morning, bring you breakfast in bed or pick up your dry cleaning. It simply means that we’re here to help our customers in any way we can from the time you start shopping at Mainetti to the time we deliver your order (and maybe a little after, too).
We can promise you that when you’re in the process of purchasing from our site, we have the best customer service representatives available if you have any questions throughout the buying and checkout process. All of our representatives have worked in the industry for years. For every call they take or email they answer, they apply a wealth of knowledge to answering your questions and solving your problems. See? No shady stuff here.
After we receive your order, we process it and ship it out as soon as possible via FedEx. You will have a number of options to choose from based on the dimensions and weights of the items you order and the destination address.
If you’re not satisfied with your purchase for whatever reason, we have many options with how to proceed. Please visit our returns policy page for some answers to questions you may have.
Here, you’ll find a brief overview of what we can actually offer you in terms of purchases, returns and shipping.